Syncing POS and Online Storefront for Seamless Inventory Management
A multi-location retail business in George Town needed to align its brick-and-mortar storefronts with an expanding e-commerce store.
The Challenge
Online inventory did not sync with point-of-sale (POS) registers, resulting in frequent out-of-stock orders, manual inventory counts, and frustrated customers.
The Japlex Solution
We built a custom middleware integration that connects their physical POS infrastructure directly with their online e-commerce platform, ensuring inventory levels update instantaneously across both channels upon purchase.
The Results
Real-Time Inventory Sync: Eliminated stock mismatches and double-selling issues entirely.
Automated Order Processing: Online sales auto-generate fulfillment tickets without manual staff intervention.
Enhanced Customer Loyalty: Local shoppers can reliably check item availability online before visiting the store.
